Delivery of the service
Tafric sells a digital membership, not a physical product, so there is no shipment, carrier or delivery address. Payment is by bank transfer: once we have matched your transfer against the order number and approved it — normally within one business day — the plan is activated on your account automatically, and the features of that plan stay available for the whole paid period. Your invoice and payment confirmation are sent to your registered email address. If a payment is approved but the plan does not become active, contact us with the payment reference and we will complete the activation or refund the payment in full.
14-day guarantee on your first purchase
If this is your first paid plan on Tafric and you are not satisfied, you may request a full refund within 14 days of the payment date, provided the plan's paid features have not been substantially used (e.g. buyer contact reveals / RFQ credits spent). Renewals are not covered by this guarantee.
Upgrades and downgrades
When you upgrade, the unused value of your current paid plan is automatically converted into extra days on the new plan, based on the daily price of each plan — you never pay twice for the same period. Gifted (promotional) periods are not carried over. Downgrades take effect at the end of the current period; no partial refund is issued for the remaining time.
End of period and cancellation
Your membership does not renew by itself and no card is stored. Your plan stays active until the end of the period you paid for, and then your account returns to the free tier on its own. From Dashboard → Membership you can switch renewal off in advance (and switch it back on) — your plan keeps working unchanged until the end of the paid period either way. If you want the plan closed before the period ends, write to us; amounts already paid for the current period are non-refundable except under the 14-day guarantee above.
Billing errors and duplicate charges
Duplicate charges, incorrect amounts or technical billing errors are always refunded in full, regardless of time elapsed. Contact us with the payment reference and we will resolve it within 5 business days.
How refunds are paid
Approved refunds are sent by bank transfer to the account the payment came from, within 10 business days. Bank fees charged by intermediaries, if any, may be deducted.
How to request a refund
Send your firm name, payment date and reason via the contact page. For Turkish customers, the distance sales agreement is available on our site.